Zu NotchDelta IT wechseln

Job Details

Senior Automation Support Engineer, DACH, field-based (m/f/d)

Heidelberg, Baden-Württemberg, Deutschland; Freiburg im Breisgau, Baden-Württemberg, Deutschland; München, Bayern, Deutschland; Karlsruhe, Baden-Württemberg, Deutschland; Frankfurt am Main, Hessen, Deutschland; Stuttgart, Baden-Württemberg, Deutschland

NotchDelta Recruiting & Consulting

Jetzt bewerben
C++ Life Science Automation Technical Support Application Support Laboratory instrumentation Java C# English German Abiltiy to work remote Ability to travel Presentation Skills Robotics


Home Office


Our client is a leading global laboratory automation company offering instruments as well as a most robust laboratory software, enabling researchers to immediately adapt and re-adapt to their science, technology, and organization.

To further support the company’s strong business growth, we are seeking a

Senior/Level 2 Automation Support Engineer, Germany/Austria/Switzerland (m/f/d).


Your customers will be mostly pharmaceutical, biotechnology and occasionally academic researchers, seeking to create data factories, connecting their instrumentation with informatics for unprecedented levels of productivity in drug discovery, high-throughput genotyping, siRNA screening, next-generation sequencing sample prep, biorepository science, molecular diagnostics, and more applications.

You will be responsible for software installation/updates, and further maintenance, troubleshooting and occasionally – if necessary in front of the instrument – repair of automation system at customer sites.  The position is specialized on the software and integration aspects of the products, coordinating with hardware-focused Field Service Engineers for full coverage support of the products.

Most of the work can be done remotely; specific activities , ~30%, require travel within the territory.

You are home-office based, ideally in or south of Frankfurt (e.g. Heidelberg, Freiburg, Munich), or close to another international airport.

After having received an in-depth training on the products you will work in a dynamic, international team, reporting to the Regional Customer Support Manager, Europe.

The position offers an attractive and competitive salary package including insurances, car allowance, home office equipment, etc.


Key responsibilities:

  • Deploy and calibrate robotic systems incl. device updates, system upgrades, and relocations at customer sites.
  • Train customers on routine and advanced operations of software and automation systems.
  • Troubleshoot and, if necessary, maintain / repair a range of devices, systems, and automation platforms, regularly utilizing virtual and remote technologies.
  • Mentor and train Junior-level Automation Support Engineers; contribute to overall professionalism and service delivery excellence of Customer Service.
  • Collaborate with hardware-focused Field Service Engineers.
  • Develop customer relationships proactively; provide rapid response to customer support requests.
  • Self-organize scheduling, achieve tasks and objectives in a timely and customer-focused manner: bug/issue tickets; code reviews, etc., prioritize product issues.
  • Manage and maintain software and device driver documentation and packages; write tools and scripts to automate repetitive tasks.
  • Regularly co-ordinate with software development, commissioning, and product teams to achieve tier-2/tier-3 issue resolution.



  • Bachelor’s degree in computer science, robotics, or biomedical engineering; or science degree with direct experience in software or automation engineering.
  • Ideally, 3 years plus experience - field based or in-house - in a technical support or customer-facing support role.
  • Preference for experience in scheduling software, laboratory automation software and drivers, robotics, or laboratory instrumentation integration and software.
  • C#, JAVA, C++ or other object-oriented programming.
  • Experience with JIRA, GitHub or similar software development applications, communication protocols; relational databases are advantageous.
  • Work independently and proactively.
  • Fundamental written and oral communication at multiple organizational levels.
  • Valid driver’s license; travel up to 30%, incl. overnight stays.


Interested in this position? We look forward to receiving your questions, or your application!


Dr. Astrid Bruynck                                                                    Gustav Kichler  

E: ab@search-notchdelta.com                                                 E. gk@search-notchdelta.com                                                                                                                                                                                                                                                                                                   

T: +49 - 7665 - 947 4843                                                          M: +43 - 699 - 1390 9554

NotchDelta Recruiting & Consulting



By providing your application documents you agree that we save and store them according to GDPR regulations.                               

Jetzt bewerben